Returns & Exchanges: You may return most new, unused items within 14 days of delivery for a refund or exchange. Items must be returned in their original condition and original packaging. Returns initiated after the standard return period of 14 days, may also lead to restocking fees of up to 15% of the original sales price.

Non-Returnable Items: The following items are not eligible for return or exchange: Custom or personalized items, Made-to-order furniture, Mobile Charcuterie Carts and Bar Carts, Clearance or final sale items. To initiate a return, please contact us at support@SmithCustomWoodworks.com with your order number and reason for return. We’ll provide you with return instructions and a shipping label, if applicable.

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item).

Refunds: Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item.

Damaged or Defective Items: We take great care in packing and shipping our products. If your items arrive damaged or defective, please contact us within 48 hours of delivery with photos of the issue so we can resolve it promptly.

Contact Us: If you have any questions about your order or our return policy, contact us at support@SmithCustomWoodworks.com or 443-452-3922.

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