Most new, unused items can be returned or exchanged within 14 days of delivery as long as they’re in their original condition and packaging. Custom or personalized items, made-to-order furniture, mobile charcuterie and bar carts, and clearance items are not returnable. Unless we made an error, return shipping costs are your responsibility. To start a return or exchange, email support@smithcustomwoodworks.com. For full details, visit our Returns and Exchanges page.