You can return most new, unused items within 14 days of delivery for a refund or exchange. Items must be in their original condition and packaging. Custom or personalized items, made-to-order furniture, mobile charcuterie and bar carts, and clearance items are non-returnable. Return shipping costs are the customer's responsibility unless the return is due to our error. To start a return or exchange, contact us at support@smithcustomwoodworks.com. For more details, visit our Returns and Exchanges page.