You may return most new, unused items within 14 days of delivery for a refund or exchange. Items must be returned in their original condition and packaging. Non-Returnable Items: Because of the nature of our products, the following items are not eligible for return or exchange: - Custom or personalized items - Made-to-order furniture - Mobile Charcuterie and Bar Carts - Clearance or final sale items Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item). Please contact us at [support@smithcustomwoodworks.com](mailto:support@smithcustomwoodworks.com) to initiate a return or exchange. We’ll provide you with return instructions and a shipping label, if applicable. For more details, please visit our Returns and Exchanges page.

To care for and maintain your wooden products, clean them with a damp cloth and avoid harsh chemicals. For cutting boards and charcuterie boards, regularly apply food-safe mineral oil to maintain the wood's luster and prevent drying. For furniture and bath vanities finished with hard-wax oil, we recommend using Rubio Monocoat Surface Care Spray to effectively remove dirt, grime, and stubborn marks without compromising the wood's natural matte finish. For more detailed care instructions, please visit our Product Care page.

We accept a variety of payment methods including credit cards, PayPal, Google Pay, Apple Pay, Afterpay, Afirm, Klarna, and Cash App.

Yes, we accept custom orders for furniture and home decor. Please contact us with your specifications at [info@smithcustomwoodworks.com](mailto:info@smithcustomwoodworks.com) and we will provide a quote.

We offer a range of shipping options including standard, expedited, and overnight shipping. You can select your preferred option during the checkout process.