Most new, unused items can be returned within 14 days of delivery for a refund or exchange, as long as they’re in their original condition and packaging. Please note that custom or personalized items, made-to-order furniture, mobile charcuterie and bar carts, and clearance items are non-returnable. Return shipping costs are your responsibility unless we made an error. To start a return or exchange, email us at support@smithcustomwoodworks.com. For full details, visit our Returns and Exchanges page.