Returns, Exchanges and Cancellations

We want you to love your purchase!

If you're not completely satisfied with your order,

we’re here to help:

 

Order Cancellations:

• Orders may be canceled within 48 hours of purchase for a full refund.

• Cancellations requested after 48 hours are subject to a 20% cancellation fee, as materials are often sourced and production may be scheduled shortly after the order is placed.

• If your order is already in production or completed, cancellations are no longer eligible for a refund.

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Returns & Exchanges:
You may return most new, unused items within 14 days of delivery for a refund or exchange. Items must be returned in their original condition and packaging.

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Non-Returnable Items:
Because of the nature of our products, the following items are not eligible for return or exchange:

• Custom or personalized items

• Made-to-order furniture

• Mobile Bar Carts

• Clearance or final sale items

 

Return Process:

• To initiate a return, please contact us at support@SmithCustomWoodworks.com with your order number and reason for return. We’ll provide you with return instructions and a shipping label, if applicable.

 

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or incorrect item).

 

Refunds:

• Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item. We’ll notify you once your refund has been processed

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Damaged or Defective Items:

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We’ll make it right as quickly as possible. If you purchased Worry-Free Delivery, please contact SEEL Resolution Center at https://resolve.seel.com

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Contact Us:

• If you have any questions about your order or our return policy, feel free to reach out at support@SmithCustomWoodworks.com or 443-452-3922.